Madewell is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including WCAG 2.0 accessibility standards up to level AA.

If you experience any difficulty in accessing any part of this website, please feel free to call us at 866 544 1937 or email us at and we will work with you to provide the information, item or transaction you seek through an alternate communication method or one that is accessible for you consistent with applicable law (for example, through telephone support).

For Canadian Customers

Accessible Customer Service Plan

Providing Goods & Services to People with Disabilities

Statement of Commitment

Madewell is committed to excellence in serving all customers by treating people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity, and we are committed to providing customers with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same places and in similar ways as other customers.

Accessible Websites and Web Content

Madewell will work to take the appropriate steps to ensure all new websites and content on its sites conform to applicable standards.

Feedback Process

Customers who wish to provide feedback on the way Madewell provides goods and services to people with disabilities can do so in the following ways:

  • Through email ( or on our website at
  • By telephone 24 hours a day, 7 days a week at 434 385 5792
  • By fax at 434 385 5754
  • By twitter @askmadewell
  • By writing to us at Madewell Customer Relations, One Ivy Crescent, Lynchburg, VA 24513-1001

Customers can expect to hear back within 48 hours of their request.

Notice of Availability

Madewell will notify the public that our documents related to accessible customer service are available upon request by posting the information on our website at

Modifications to This or Other Policies

Any policy, practice or procedure of Madewell’s that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

Questions About This Policy

Any questions about this policy should be referred to our Customer Service Team at the contact information noted above.